Terms & Conditions

Last Updated: 30 March

Welcome to our website. These Terms & Conditions govern your use of our website and the purchase of products from Balminess (“we”, “our”, “us”). By accessing our website or placing an order, you agree to be bound by these terms.

1. About Us

We are a UAE-based fragrance brand offering premium perfumes and private label fragrance products. For any queries, you can contact us at:

  • Email: info@balminess.shop
  • Business Address: AL Quoz industrial area 4, 14C street, Warehouse 7A, Dubai , United Arab Emirates

2. Eligibility to Use Our Website

By using this website, you confirm that:

  • You are at least 18 years old, or using the site under supervision of a parent/guardian
  • You will provide accurate and complete information when placing an order

3. Products & Descriptions

We ensure all products are described as accurately as possible. However:

  • Slight variations in packaging or scent notes may occur
  • Images are for illustration purposes only
  • All fragrances are for external use only

4. Pricing & Payments

  • All prices are listed in AED and include VAT (where applicable)
  • We reserve the right to change prices at any time
  • Payments must be made at checkout via secure payment methods

5. Orders & Acceptance

  • Once you place an order, you will receive an email confirmation
  • We reserve the right to cancel or refuse any order due to:
    • Payment issues
    • Stock unavailability
    • Suspected fraudulent activity

6. Shipping & Delivery

  • We deliver across the United Kingdom
  • Estimated delivery times are 5-7 business days.
  • Delays may occur due to unforeseen circumstances
  • Risk of loss passes to you upon delivery

7. Returns & Refunds

We comply with the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

Your Rights:

  • You have the right to cancel your order within 14 days of receiving it
  • Items must be unused, unopened, and in original packaging for hygiene reasons
  • Refunds are processed within 14 days of receiving returned goods

8. Product Safety & Usage

  • Our perfumes comply with UAE cosmetic regulations
  • Avoid contact with eyes and broken skin
  • Keep out of reach of children
  • Perform a patch test if you have sensitive skin

9. Intellectual Property

All content on this website (logos, images, text, branding) is owned by Balminess and may not be copied or used without permission.

10. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect or consequential losses
  • Our liability is limited to the purchase price of the product

Nothing in these terms excludes your legal rights under UAE law.

11. Privacy & Data Protection

We handle your personal data in accordance with the UAE General Data Protection Regulation. Please refer to our Privacy Policy for full details.

12. Changes to These Terms

We may update these Terms & Conditions at any time. Changes will be posted on this page with an updated revision date.

13. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of UAE courts.

14. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

  • Email: info@balminess.shop
  • Address: AL Quoz industrial area 4, 14C street, Warehouse 7A, Dubai , United Arab Emirates