Privacy Policy

Last Updated: 30 March

At Balminess (“we”, “our”, “us”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or purchase from us.

1. Legal Framework

We process your personal data in accordance with the UAE General Data Protection Regulation and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following types of personal data:

a. Personal Information

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number

b. Payment Information

  • Payment details are securely processed via third-party providers
  • We do not store full card details

c. Technical Data

  • IP address
  • Browser type and device information
  • Website usage data (via cookies)

3. How We Use Your Information

We use your data to:

  • Process and deliver your orders
  • Communicate with you regarding purchases or enquiries
  • Improve our website and customer experience
  • Prevent fraud and ensure security
  • Send marketing emails (only if you opt-in)

4. Legal Basis for Processing

We process your data under the following legal bases:

  • Contractual obligation – to fulfil your orders
  • Legitimate interests – to improve our services
  • Consent – for marketing communications
  • Legal compliance – to meet regulatory obligations

5. Sharing Your Data

We may share your data with:

  • Payment processors
  • Delivery and logistics providers
  • IT and website service providers

All third parties are required to respect your data and keep it secure.

6. Data Retention

We only retain your personal data for as long as necessary to:

  • Fulfil the purposes we collected it for
  • Comply with legal, tax, and accounting requirements

7. Your Rights (UAE Customers)

Under the UAE General Data Protection Regulation, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent at any time
  • Lodge a complaint with the Information Commissioner’s Office

To exercise your rights, please contact us using the details below.

8. Cookies

We use cookies to enhance your browsing experience. Cookies help us:

  • Understand user behaviour
  • Improve website functionality
  • Provide relevant marketing

You can manage or disable cookies through your browser settings.

9. Data Security

We implement appropriate security measures to protect your personal data from:

  • Unauthorised access
  • Loss or misuse

However, no online system is 100% secure, and we encourage users to take precautions.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices, so please review their policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

12. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

  • Email: info@balminess.shop
  • Address: AL Quoz industrial area 4, 14C street, Warehouse 7A, Dubai , United Arab Emirates