Shipping Policies

Last Updated: 31 March

At Balminess, we aim to deliver your orders quickly, safely, and reliably across the United Arab Emirates.

1. Delivery Locations

We currently deliver to:

  • All regions within the United Arab Emirates & United Kingdom.

For international shipping requests, please contact us before placing an order.

2. Processing Time

  • Orders are processed within 5-7 working days (Monday to Friday)
  • Orders placed on weekends or public holidays will be processed the next working day.

3. Delivery Timeframes

Estimated delivery times after dispatch:

  • Standard Delivery: 5–7 working days
  • Express Delivery: 5–7 working days (if available)

Please note that delivery times are estimates and may vary due to external factors.

4. Shipping Costs

  • Providing Free shipping in all United Arab Emirates stats.
  • Providing Free shipping in all United Kingdom stats.

5. Order Tracking

  • Once your order is dispatched, you will receive a confirmation email with tracking details (if applicable)
  • You can use this information to monitor your delivery status

6. Delivery Issues

If you experience any issues with your delivery:

Delayed Orders

While we aim to meet all delivery estimates, delays may occur due to:

  • Courier service disruptions
  • Weather conditions
  • High demand periods

Lost or Missing Parcels

If your order has not arrived within the expected timeframe:

  • Contact us within 7 days of the expected delivery date
  • We will investigate with the courier and assist you accordingly

7. Incorrect Address

  • Please ensure your shipping details are correct at checkout
  • We are not responsible for delays or losses due to incorrect addresses provided by the customer

8. Damaged Deliveries

If your order arrives damaged:

  • Contact us within 48 hours of delivery
  • Provide photos of the damaged package and product

We will arrange a replacement or refund in line with our Refund Policy.

9. Risk & Ownership

Ownership of products passes to you once the goods are delivered to your address.

10. Contact Us

For any shipping-related queries, please contact us:

  • Email: info@balminess.shop
  • Address: AL Quoz industrial area 4, 14C street, Warehouse 7A, Dubai , United Arab Emirates